John Funnell

With the retail industry looking for a quick way to grip onto an upward track and away from the poor returns that have been haunting the marketplace since the recession took hold, many leaders are asking whether a short term look going forward is needed or a long term outlook instead. The plethora of techniques being attempted does not help matters, but it seem that combining strategies has the ability of providing greater benefits especially when a long term focus is needed. The trick to providing supporting effective Customer Relationship Management is an essential part of this combination, especially when consumers are putting more than an additional 10 percent on their spending capabilities for the service. With numbers of that size, customer service could be worth more than 30% of total revenue by the end of 2010 and growing just online, according to a new Ovum ... (more)

GDS International: Global Warming Scam?

Green Storage Journal In the week that Daily Mail columnist Melanie Phillips announces, live on the BBC that Global Warming is a scam. GDS International speaks with Richard Tarboton for MeettheBoss.TV on his role as Head of Energy & Carbon for BT and what they are doing towards reducing carbon emissions. BT Operates in over 170 countries and is one of the world’s leading providers of communications solutions and services. Richards team have overall responsibility for BT’s energy and carbon strategy, looking at energy trading operations across all BT businesses. BT purchase 0.7% o... (more)

Facebook, Twitter LinkedIn, Ulitzer, MeettheBoss - Execs Go Online Big-Time

New Media on Ulitzer A recent study run by online business networking service www.MeettheBoss.com shows that executives are spending an extra 11 hours a month online sharing their professional experiences and learning from their peers. The survey asked its executive users what direct value they gained from spending time running blogs, writing tweets and connecting with other executives on sites such as LinkedIn, Xing, MeettheBoss, Ryze, Facebook, Ulitzer and Twitter. The answers revealed that executives proficient with online activities are spending an average of 11 hours more pe... (more)

Paradigm Shift in Social Media Significance

We all know that time is money and understand that Social Media Marketing is a real-time, targeted way of communicating with an engaged and active demographic, one that gives as much feedback to the company in question as it provides to the demographic; hence its usefulness and transcendent ability. Most companies, both on the business and consumer sides know and try to practice this, however success has not been equally quick for all enterprises. One of the reasons may be the lack of training within today's companies. The iStrategy Chicago conference,  taking place at the the Hot... (more)

Cloud or Not to Cloud That Is The Question

The IT world is locked in an ongoing debate over the usefulness of Cloud Computing; those who believe it directly affects ROI, and those who waver in its importance and believe there is no sure way to keep data safe within the Cloud. To help fuel and resolve the debate, the European Financial industry is assembling in the Netherlands for the FST Summit Europe between the 21 - 24 September. This committee of CIO's, CISO's, Heads of Architecture and Compliance have highlighted cloud computing as a major talking point and are specifically interested in the pitfalls as well as the b... (more)