Search Twitter under the hashtag fail (#fail) and you’ll come across
examples of poor service, disgruntled customers and some almost unbelievable
(My next #FAIL is directed at keyboard manufacturers who bury the hash tag
deep in the computer – they need to move with the times and have it as easy
to reach as the exclamation mark.)
As a nation (UK) we’re renowned for being poor at complaining but the joy
of Twitter has allowed us to rant about poor service without the
embarrassment of actually complaining to a person (big companies take note
– if you’re not searching Twitter for your company mentions and
responding quickly to complaints, then you’re missing a trick and what was
a minor complaint could escalate very quickly).
But do we reward good service? BT are known for terrible customer service. I
spent weeks on the phone with a young gentleman in Asi... (more)
The former CTO of AT&T is well-known throughout the technology world for his
bold and futurist ideas. His strategies and implementations during his time
at AT&T undoubtedly changed the way the company operate, and by doing this,
strategically transformed the future of the network. As the keynote speaker
at the summit, his technical presentation focused on the future trends in
services and applications that will be implemented over the next decade.
Eslambolchi's insight into his futuristic world of communication sparked the
tone for the rest of the week amongst the industry figu... (more)
Recent reports have shown that companies are shying away from the public
cloud due to security concerns, but how accurate are the results and what, if
any, are the alternatives?
A committee of CIOs met in Singapore last week. The committee compromised of
C-Level executives from the leading companies across Asia to highlight its
continual growth of APAC and better understand how to utilize the increasing
opportunities to encourage new technology projects, greater business
collaboration and maintain growth.
Among the attendees was Alex Siow the head of business Excellence System
You may already know, MTB was originally just for finance executives and
received fantastic exposure owing to the ‘credit crunch’ with substantial
backing from all the major financial institutions including the FT, CNN
Money, WSJ. MTB hit the broadsheets when usage went up 66% the morning before
Lehman Brothers collapsed. – MTB became an indicator of Financial news.
Now the site has expanded into other verticals and it has become the
executives ‘secret’ online community/business tool. A place that is 100%
business focused, with no salesman, Press or recruiters. ‘Social networking ... (more)
New Media on Ulitzer
A recent study run by online business networking service www.MeettheBoss.com
shows that executives are spending an extra 11 hours a month online sharing
their professional experiences and learning from their peers.
The survey asked its executive users what direct value they gained from
spending time running blogs, writing tweets and connecting with other
executives on sites such as LinkedIn, Xing, MeettheBoss, Ryze, Facebook,
Ulitzer and Twitter.
The answers revealed that executives proficient with online activities are
spending an average of 11 hours more pe... (more)